Frequently Asked Questions FAQs
LAUMAS responds
In this section we have collected some answers to the questions we receive most often. Before requesting direct assistance please kindly check that your question has not already been reported and solved in this section.
SUPPORT (10)
1. I'm an end user, who should I contact to purchase LAUMAS products or to receive technical assistance?
LAUMAS has a network of authorized dealers and technical assistance centres all over the world.
Consult the sales network section to find out which is the closest dealer or technical assistance centre.
To ask for information fill out the form.
2. Can you come and install and calibrate my weighing system?
LAUMAS does not provide this service directly, but uses a network of technical assistance centers around the world.
See the map in the sales network section to find out which one is closest to you.
To ask us for information please fill out the form.
3. Why does the weight indicator always give me a negative weight value?
The cause could be:
- ELECTRICAL
- MECHANICAL
Electrical cause: you may have reversed the polarity of the signal or power supply conductors of the load cell.
Solution: check the connections by comparing the load cell data sheet with the wiring diagram in the instrument manual.
Mechanical cause: you may have reversed the direction of load of the load cell.
Solution: check the direction of load that delineates the direction in which the load cell has to work. You can find it indicated on the load cell by an arrow.
4. Why does the weight indicator give me an incorrect value when I load a known weight?
This is the most common case of a malfunction in a weighing system and could be due to a calibration error or a mechanical problem.
Here are the tests you can run to identify the problem and find the solution:
- Load several weights that are proportional to each other and check whether the error is constant.
For example: if you load 50 kg on the scale and the indicator gives you a value of 55 kg, try unloading it and reloading it first with 100 kg and then with 200 kg.
If the error stays proportional, i.e. instead of 100 kg the indicator shows 110 kg and instead of 200 kg it shows 220 kg, it means that the system does not have a mechanical problem.
In this case, simply perform the calibration again, following the procedures in the manual. - If, on the other hand, the error displayed is random, so not proportional, then the problem is mechanical or it regards assembly.
Immediately verify the mechanical installation of the load cells, mounting accessories and structural components (e.g. pipes, silo legs, cylinders, etc.).
You can read our guidelines on how to install a weighing system correctly.
5. Why does the weight indicator not return exactly to 0 when I remove the load?
The problem may be mechanical or regard assembly. Immediately verify the mechanical installation of the load cells, mounting accessories and structural components (e.g. pipes, silo legs, cylinders, etc.).
You can read our guidelines on how to install a weighing system correctly.
6. Why does moving the load to another point on the scale change the value displayed on the weight indicator?
The problem may be mechanical or regard assembly. Immediately verify the mechanical installation of the load cells, mounting accessories and structural components (e.g. pipes, silo legs, cylinders, etc.).
You can read our guidelines on how to install a weighing system correctly.
7. How do I reset the weight of my weighing system?
There are different procedures depending on the situation and the type of zero-setting to be carried out.
We've described 4 different types of zero-setting and the situations in which it's most appropriate to use them in this blog article: Calibrating weighing systems: the different types of zero-setting.
8. If I leave the weight indicator off for a long time and the buffer battery runs out, are the calibration data and batching constants lost?
No. If the battery goes dead, the only data that are lost are the date and time, which will then have to be reprogrammed.
All the remaining parameters are stored in non-volatile memory.
9. How do I open a technical support ticket?
After logging in, select the Menu SUPPORT AND DOWNLOADS > SUPPORT > Technical Support Ticket > New Ticket.
The service is free and reserved for users with full Registration on the website.
Are you a new user? Request full registration.
10. Besides technical support, what can I request with a ticket?
In addition to technical support, you can open a ticket to request:
- Returns for repairs/reworking (RMA);
- Spare parts;
- Duplicate test certificates.
The service is free and reserved for customers with full registration.
LOAD CELLS (4)
1. How do I check that a load cell is working correctly?
If the load cell is connected to a multichannel weight transmitter or an intelligent junction box with built-in diagnostics, the malfunction of the load cell is signaled directly by the instrument (read also How to check if a load cell is working correctly - Built-in diagnostics)
If instead you want to run a more thorough test with the digital multimeter and measure the resistance and voltage values of the load cell, we've collected all the steps in this blog article in detail: How to check if a load cell is working correctly – Test with digital multimeter.
2. Are LAUMAS load cells compatible with any instrument of any brand and vice versa?
Yes, all our load cells are compatible with weight indicators and transmitters from any manufacturer, which have mV / V input for strain gauge sensors.
On the other hand, all of our weight indicators are compatible with strain gauge cells from any manufacturer.
3. What difference is there between a 4-wire and a 6-wire load cell? What needs to be taken into account when installing them?
The 6-wire load cells have two extra wires called “reference” (Sense + and Sense –) that are used to measure and adjust the actual voltage reaching the load cells.
Thanks to the references, the 6-wire load cells can compensate for a voltage drop, e.g. due to temperature changes or cable length, without affecting weight measurement.
For this reason, if necessary, their cable can be shortened without damaging the load cell, while bearing in mind that making a modification to the original product involves the loss of the warranty.
The 4-wire load cells, on the other hand, are calibrated and thermally compensated in relation to the length of the cable with which they are supplied as standard.
That is why we recommend that you never shorten the cable: this could compromise the reliability of the calibration and compensation.
If possible, it should be inserted into the cable duct by itself and laid as far away as possible from the power cables.
In addition, in order to limit a voltage drop in the portion of the cable between the junction box and the weight indicator, it is recommended to use a shielded cable with a significant cross-section (at least 1 mm2).
4. Do you have UL certified load cells?
No, because UL certification for a load cell is not necessary.
UL regulations refer to the safety of electronic instruments. The mark indicates that the instrument has been tested to ensure that the user does not get electrocuted or receive an electric shock.
However, UL considers load cells to be an ultra-low voltage device (less than 50 VAC or 75 VDC) with very low current, so the risk of electrocution is de facto non-existent.
ELECTRONIC INSTRUMENTATION (7)
1. Which programs can be activated on the W Series weight indicators?
You can choose from several programs:
- BASE: program to manage setpoints, without any specific batching functions.
- LOAD: single-product load batching program with 99 formulas.
- UNLOAD: single-product unload batching program with 99 formulas.
- 3/6/14 PRODUCTS: load batching programs for up to 3, 6 or 14 products with 99 formulas.
The RELE6PROD external relay module is required for the 6-product program.
Both the RELE6PROD external relay module and the RELE14PROD external relay module are required for the 14-product program. - RIP: serial remote display program with setpoint, without any batching functions.
- MULTI: program that includes all the previous programs that the installer can select on his own. Ideal for products that need to be stocked and whose final application is not yet known.
To help guide you in making your choice, we've gathered the details of all the features and operating principles of the different programs in this blog article: W-series weight indicator programs: features and operation
2. What are the advantages of LAUMAS weight indicators with MULTI (multiprogram) software for dealers and installers?
With a weight indicator equipped with a MULTI program, the installer can independently select the type of software desired, in order to meet multiple needs.
Consequently, the dealer who decides to have this type of indicators in stock will have available “wildcard” instruments capable of adapting to the different supply needs that may arise.
To find out about all the programs that you can select with the MULTI software, read the blog article: W-series weight indicator programs: features and operation
3. Is it possible to view the weight measured by a load cell system on two different instruments?
Yes, with the W-series weight indicators you can view the weight on two different instruments and manage the weighing system from two separate locations using the weight reading mode via serial port.
Simply connect one of the two weight indicators to the load cells and transfer the measured weight to the other weight indicator, via port RS232 or port RS485.
In this way, the second weight indicator becomes independent, as if it were also connected directly to the load cell system.
The procedure to enable this function is described in the “Reading the weight via the serial port” section in each instrument’s manual.
4. Is it possible to calibrate an instrument without having sample weights available?
Yes, all W-series weight indicators and LAUMAS weight transmitters have a theoretical calibration procedure that allows calibration to be carried out by simply setting the load cell data in the instrument's menu.
You can watch how to calibrate a LAUMAS instrument in the tutorial: Calibrating weight indicators and weight transmitters.
5. How do you incorporate a LAUMAS weight transmitter in a PLC, via fieldbus?
You can check out our specific tutorials on this topic:
- Integration, via EDS file, of an ETHERNET / IP weight transmitter into RSLogix 5000.
- Integration, via generic module, of an ETHERNET / IP weight transmitter into RSLogix 5000.
- Integration of an EtherCAT weight transmitter in sysmac studio.
- Integration of a PROFINET weight transmitter in the TiA portal.
6. Is there software to configure and manage LAUMAS electronic instrumentation from a PC?
Yes, almost all LAUMAS weight indicators and weight transmitters can be managed from a PC via the free Instrument Manager software.
The software makes it possible to configure parameters, monitor, perform true calibration and update our instruments.
Read more about Instrument Manager and download it for free.
7. Where can I find the release notes on the firmware or software versions?
At the bottom of the product page for each electronic instrument or software application there are the release notes on the latest version available.
Click on "see all" to view the list of all the previous versions with the details of their realease notes.
INSTALLATION (1)
1. How do you install load cells, weight indicators and weight transmitters in a weighing system correctly?
In a video and a blog article we have collected all the norms and tips on how to properly install a weighing system.
The video is also available in 8 short tutorials, each of which answers a specific technical question.
Watch the full video below, or click on the question that best describes your concern and you'll find the detailed answer in our blog, accompanied by a reference tutorial.
Your most frequently asked technical questions:
1. How do you install load cells correctly?
2. I need to install single-point load cells for platforms. What should I pay attention to?
3. If there are any connecting pipes in the structure to be weighed, how do I limit friction that can affect weighing accuracy?
4. How do I check if a load cell has been installed correctly in a weighing system?
5. How to connect multiple load cells in parallel? What characteristics should the extension cables used for the connection have?
6. How to do welding with load cells already fitted?
7. When is it necessary to make and place constraints on the structure to be weighed to counteract lateral forces and the danger of overturning?
8. When weighing silos, tanks or structures with legs, what should I pay attention to?
9. How do you make a proper earthing system that prevents electrostatic charges from passing through the load cells and damaging them?
10. How to install weight indicators and transmitters in a weighing system correctly?
STANDARDS AND DIRECTIVES (4)
1. My company is ISO 9001 certified and I use a scale for my production. What should I do to manage it according to the standard?
In this case, the weighing instruments must be calibrated on a periodic basis that is established by the company in agreement with the Quality Inspector, also depending on the intended use.
If the instrument plays a fundamental role in the company production process and the frequency of its use is high, the checks can be monthly or half-yearly.
If, on the other hand, the instrument is used for marginal activities and with low frequency, the checks may be more extended over time, for example every 24 - 36 months.
The verification is carried out using calibrated sample weights, referable to national or international samples.
LAUMAS has a worldwide network of service centres capable of carrying out quality tests and checks that can be used in an ISO 9001 system.
For information on the closest service centre, fill out the form.
2. What are approved weighing systems (or systems for legal for trade use) in compliance with NAWI 2014/31/EU?
A non-automatic weighing instrument (NAWI) is an instrument that requires the intervention of an operator during the weighing process.
European Directive 2014/31/EU requires the use of non-automatic weighing instruments complying with the Directive for the following use categories:
- commercial transactions;
- calculation of tolls, tariffs, taxes, premiums, fines, remuneration, allowances or similar types of fee;
- application of provisions laid down by law, regulations or provisions for legal opinions;
- monitoring, diagnosis and care of patients in medical practice;
- making prescription medicines in a pharmacy and tests carried out in medical and pharmaceutical laboratories;
- determination of the price for direct sales to the public and the packaging of prefabricated packing.
Before being put into service, instruments for legal for trade use must undergo a conformity assessment and other periodic checks over time.
The checks are carried out every three years for Italy, while for the other Member States of the European Union the frequency is determined by the single national laws.
3. Where can I perform the conformity assessment (initial verification) or periodic check on my NAWI weighing instrument?
We can carry out the initial verification for NAWI (CE-M) on LAUMAS weighing instruments both at our headquarters and on site through our network of support centers, in accordance with Directive 2014/31/EU.
According to this Directive, conformity assessment is necessary if the weighing system is used in applications for legal for trade use or for medical, pharmaceutical, judicial or sanctioning purposes (see FAQ No.21).
For subsequent checks (periodic verifications), it is necessary to contact an accredited bodyin the area.
In Italy, the periodic checks are carried out every three years starting from the date of conformity assessment, while for the other Member States of the European Union the frequency is determined by the single national laws.
4. What are Automatic Weighing Instruments (AWI) compliant with Directive 2014/32/EU, or the Measuring Instruments Directive (MID)?
An automatic weighing instrument is an instrument that determines the mass of a product without the intervention of an operator.
Its characteristic is to follow a predetermined program of automatic processes.
For commercial use, such instruments must comply with the requirements stated in Directive 2014/32/EU, in particular:
- The essential requirements of Annex I ;
- The specific requirements of Annex VIII (MI-006).
LAUMAS provides weight indicators (W series) and weight transmitters (TLB and TLB4) that comply with the Directive and are certified as “MID transmitters” for gravimetric filling machines (TLB4 also for catchweighers). In order to compose a weighing system certified as a complete MID device, the weight transmitters will have to be connected to other devices and the whole assembly will have to be certified.
Here is a list of the main automatic weighing instruments that must meet the OIML (International Organization of Legal Metrology) requirements and recommendations:
- Catchweigher - OIML R 51
An automatic instrument for determining the mass of discrete loads (i.e. composed of a single piece that cannot be divided, such as a package) or single loads of bulk material. - Control weight batcher - OIML R 51
A catchweigher that divides objects of different masses into one or more subsets, based on how much their mass differs from a nominal target value that you would like to obtain. - Weight labeler - OIML R 51
A catchweigher that labels individual items with their weight. - Weight/price labeler - OIML R 51
An automatic instrument that labels individual items with their weight and price information. - Gravimetric filling machine - OIML R 61
An automatic instrument that fills containers with a predetermined and virtually constant mass of bulk product. - Discontinuous totalizer (hopper totalizer) - OIML R 107
An automatic instrument that determines the mass of a bulk product by dividing it into separate loads.
The masses of each discrete load are determined one after another and added together. Each discrete load is then added to the heap. - Continuous totalizer - OIML R 50
An automatic instrument that determines the mass of a bulk product placed on a conveyor belt, without the need for a systematic subdivision of the product and without interrupting the movement of the belt. - Railway vehicle weighbridge - OIML R 106
An automatic instrument equipped with a load receiver including tracks, on which transit the railway vehicles being weighed.
DOWNLOAD (6)
1. I need technical documentation in multiple languages. Where and how can I find it?
From the PRODUCTS menu, select the product whose documentation you are looking for.
On the dedicated web page, in the DOWNLOAD section there are flags through which you can check which documents are available in the different languages.
Click on your language to have access to all the available documentation for the selected product.
2. Where can I download product manuals?
To download a manual you must first be registered on the website, with quick or full registration: you can do it here.
After logging in, select the Menu SUPPORT AND DOWNLOADS > DOWNLOADS > Manuals and Data Sheets.
On this page you can search for and download manuals and data sheets for all our products.
Alternatively, from the PRODUCTS menu, select the product whose documentation you are looking for.
You will also find reference manuals on the dedicated web page in the DOWNLOADS section.
3. Where can I download software and configuration files?
To download software or a configuration file you must first be registered on the website, with quick or full Registration: you can do it here.
After logging in, select the Menu SUPPORT AND DOWNLOADS > DOWNLOADS > Software and configuration files.
On this page you can search for and download the software/configuration files of the instruments that require them, as well as the Instrument Manager supervision software.
Alternatively, from the PRODUCTS Menu > ELECTRONIC INSTRUMENTATION, select the instrument you are interested in.
You will also find the reference configuration file on the dedicated web page in the DOWNLOADS section.
4. Where can I download product CAD drawings?
To download a product’s CAD drawing you must first be registered on the website, with quick or full Registration: you can do it here.
After logging in, select the Menu SUPPORT AND DOWNLOADS > DOWNLOADS > CAD Drawings.
On this page you can search for and download all the available CAD drawings for our products.
Alternatively, from the PRODUCTS Menu, select the product whose drawing you are looking for. If available, you will find it in the DOWNLOADS section of the dedicated web page.
5. Where can I find the test certificates for the load cells and/or weight transmitters and weight indicators I have purchased?
Test certificates are always provided together with the products purchased.
If you need a duplicate, you can request it by opening the specific support ticket.
After logging into the website, from the SUPPORT AND DOWNLOADS Menu, under the SUPPORT category, select Test certificates duplicate and fill in the Ticket.
6. Where can I download the various product certificates?
To download a product certificate (metrological certifications, certifications for areas with an explosion hazard or other certifications) you must first be registered on the website, with quick or full Registration: you can do it here.
After logging in, select the Menu SUPPORT AND DOWNLOADS > DOWNLOADS > Certificates.
On this page you can search for and download all the available certificates for our products.
PLEASE NOTE that depending on the product category and the regulations applied, CE and UKCA are not obligatorily substantiated by a certificate.
To certify that the product is compliant, the marking and the declaration of conformity are sufficient, which can be done completely by the manufacturer or by the subject that puts the product into the European Union.
Alternatively, from the PRODUCTS Menu, select the product whose certificate you are looking for. You will find it in the DOWNLOADS section of the dedicated web page
INSIGHTS (3)
1. What is a load cell?
The load cell is an electronic component (transducer) that measures weight force.
The force applied to the weight sensor is read by measuring a mechanical deformation, expressed in tenths of a millimeter, that the load cell converts into an electrical signal in mV/V, proportional to the deformation.
Read more: What a load cell is and how it works.
2. What is the principle of operation of a load cell?
A strain gauge load cell consists of a metal body (stainless steel or aluminium) to which strain gauges are applied. The strain gauges are constituted by a grid of thin metal wire (constantan) applied to a support of insulating material and glued into specific areas of the load cell. The strain gauges follow the deformations of the surface of the load cell to which they are bonded, lengthening and shortening along with it; these dimensional changes cause a variation in electrical resistance, which through the "Wheatstone Bridge" connection, is converted into a proportional electric signal normally expressed in mV (thousandths of a volt).
Read more: What a load cell is and how it works.
3. What types of load cell are available on the market?
Here we are going to mention the most common types of load cells, which differ above all according to the type of application for which they have been designed.
For a full in-depth description of their particular features and applications, please refer to the blog article "The main types of load cells".
- Single point load cells/off-center load cells/load cells for platforms.
- Compression load cells.
- Compression load cells for foot.
- Column load cells.
- Bending beam load cells.
- Shear beam load cells.
- Tension load cells.
- Compression and tension load cells.
- Double shear beam load cells.
- Pin load cells.
- Load cells for wire rope measuring.
- Anchor load cells.
- Load cells for foot brake.
- Custom load cells.
- Universal digitizer for load cells.